Customer Testimonials

"Over the past year I've had 2 different people try to fix my sewer pump tank to no avail!! I had been pumping it manually for the last year till I finally called Wayne. They came out the very next day and diagnosed a wrongly wired control box that had been caused by a previous technician!! Well they fix everything and gave me a very fair bill! Wayne's workers were TOP SHELF!!! I would give them 6 stars if I could!"

"I had a good experience with Wayne’s Drains, I called for a washing machine pipe clog... it only took 1 hour to get here, the same day!!! It was very reasonable, also a senior discount of ten dollars, which is helpful. The young man that came was Steve D... he was very polite and neat, also professional and fixed the problem and went on his way. he was very nice. I highly recommend Wayne’s Drains. 5 star service."

"We called this morning with a drain problem and Wayne's crew was here within 90 minutes. Extremely professional and courteous, masked and gloved with Covid-19 in mind, and they did the job in no time at all. We're very pleased and recommend them without hesitation."

"Along with just a normal day to day buildup from toilet paper, grease, etc. he was able to locate the clean out, which we never dealt with. He used the camera and found our clean outs and found a huge tree root 50 feet in the drain. What a process, absolutely amazing! We cannot thank you enough for sending Mike to help us today. He was here for hours and did such an amazing job, and is so thorough and professional. Just seeing all the equipment in action is amazing, and I don't think we'll be bothered with tree roots for a long time! Thank you again."

"I'm so impressed with your service, from call to completion. I was referred to Wayne's Drains, by my plumber, who I have complete trust. You did not disappoint! Steve came yesterday afternoon and he was outstanding. I was curious about the situation and he didn't mind me learning how he diagnosed the problem and resolved it. It's not often that you find knowledgeable folks who want to serve and help. So impressed with the service, amazed that Steve has been with Wayne's Drains for 11 years -- that demonstrates that the owner Thank you -- highly recommend you and your team!!"

"They have been doing our septic service since 2010 and have been great. Punctual with appointments and driver is always respectful of our driveway and lawn. We did have a pipe issue over a weekend, and they got to us pretty quick and fixed the leak. The operator on the phone is friendly and helpful."

"I am reaching out to let you know how WONDERFUL your technician Junior was! It was 95 degrees out and he did not complain once about digging up my septic tank cover and pumping out my tank! I cannot imagine that many guys would do that, but he did it, and with a smile on his face. He was FABULOUS! Thank you again for sending him out to me!"

"Hello Jess. I have been a customer of Wayne's Drains for 20 years. Carl came out to my house and he was the nicest, kindest, and most polite. He worked very hard and he did work in a very difficult house. He helped me out and he did not want to overcharge me, he was very fair. He is wonderful and he is definitely a keeper and I wanted to make sure you knew that."

"Hi Jess. I am reaching out about your technician, Angel. He came out to my house yesterday and he is very professional. We have done business with your company for years. Most of the time people call to report problems and give negative reports but we had a very positive time and I would like to give a positive report. He has such a nice personality, he did his job and explained everything to me. It was just an absolute pleasure to work with him! I am very happy to reach out and tell you how much we appreciated him!"

"I am calling to let you know how impressed I am with Mike & Homero. They came out and they did a banging job and they worked their butts off and did not leave until the job was completed. The company that came out prior tried pounding on it, scraping it and oiling it and could not get it to budge. These 2 men came out and removed the blockage. I commend these two men!!"

"I have been a customer of yours for several years and I have often referred your service to friends. You guys do a great job and your technicians have always been kind, courteous and professional. Keep up the good work. Also, Just a note to thank you for your outstanding customer service. Once again, I did not expect you to absorb the cost of the service to my home, but I certainly appreciate it!"

"I just want to say thank you very much for sending Johnni over. He is very knowledgeable and very entertaining and we are very pleased with the work! It was worth the money and we will tell everyone about your company!"

"Wayne's is an amazing company! Called up and they had Gregg out within the hour, he worked diligently and quickly to clear out 2 clogged kitchen sink drain lines. Professional, helpful, gave great advice on other drain questions. 100% would recommend!"

"Hi my name is Michele Reed & I am Mike Reeds cousin. I called Mike last week in an emergency situation & you guys helped me out BIGTIME!!! Nuno showed up within 45 minutes & did an amazing job & explained everything to me. He was GREAT!! Thank you for being awesome & helping me out! I will be using your services from now on & referring you to everyone!

"Dear Shayne's Supervisor,
I just want to let you know what a wonderful experience I had with your company tonight when my basement overflowed with sewage. I will pass your contact on to anyone I know. I contacted Puopolo Plumbers who I haven’t used in a long time and they sent Shayne over. He spent the whole evening trying to figure out where the problem began and like a very tenacious detective, he wouldn’t stop until he figured it out. I can’t believe all the hours of work he did grinding away in the sewer. He was never in a bad mood or even frustrated! Not only was he very kind, but he also explained to me millions of variables and how things worked. He was very patient with my questions and also very professional in his answers. So thorough and so competent, this guy is definitely a keeper!!"

"I just wanted to write a review about the CCTV operator Rob. I have worked with a handful of CCTV operators and have had my frustrations with many of them. Rob, on the other hand, was patient and unbelievable to work with. We have a rookie crew of vac truck operators, Rob did a great job at teaching them in a delicate way that was not insulting. He worked through problems with patience rather than frustration and overall made the project an enjoyable one. You could tell he took pride and cared about the outcome of the project. I hope I get to work with him in the future."

"We had our sewage pipe backed up and they were the first set of folks I called who was able to respond. The technician came out late at night (near midnight) and fixed the problem and also helped to cleanup the mess (something I had not expected but was pleasantly surprised). If I have any more drainage issues, I'll definitely call them again!"

"Needed someone in an emergency on a Saturday. They came out asap to help us out. Would recommend to anyone."

"Wayne's Drains was the best sewer clean out in an emergency and Brett who came and did my service was professional and was a great person to talk to as he was working to explain what was going on! Best Place for drain work!!"

“We called these guys before 8 AM on a Monday morning because my sink was clogged in a big way after a dinner party. They picked up right away, told me someone would be there sometime that morning. They showed up about 10:30 and were awesome! Fixed the problem as you would expect, but also did a good look around the house to make sure there weren't any issues and left the job all cleaned up. It just goes to show you -- always go with someone local. Better service every time!”

“My mother's house had the main drain clogged up. I called a big name company that we used in the past. They showed up, but couldn't unclog the pipe. They said a second employee had to come out the next day or the day after. I called Wayne's Drains. A lady took down my information and within the hour Nelson showed up and unclogged the pipe in less than an hour. He was nice, knowledgeable, and professional. I will definitely use this company and I would recommend it to others.”